Privacy Policy
Last updated: January 9, 2025
Island Testing & Technical Services LLC ("ITTS Labs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ittslabs.com or use our laboratory testing services.
Information We Collect
We may collect information about you in various ways, including:
- Personal Information: Name, email address, phone number, company name, and mailing address that you voluntarily provide when contacting us or using our services.
- Sample Information: Information related to samples submitted for testing, including product descriptions, batch numbers, and testing requirements.
- Usage Data: Information about how you access and use our website, including IP address, browser type, pages visited, and time spent on pages.
- Cookies: We use cookies and similar tracking technologies to track activity on our website and improve user experience.
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our laboratory testing services
- Process and fulfill testing requests
- Communicate with you about your samples, results, and invoices
- Send you technical notices, updates, and administrative messages
- Respond to your comments, questions, and customer service requests
- Analyze usage patterns to improve our website and services
- Comply with legal obligations and regulatory requirements
Information Sharing
We do not sell, trade, or otherwise transfer your personal information to third parties except:
- To comply with legal requirements, such as FDA regulations or court orders
- To protect our rights, privacy, safety, or property
- With service providers who assist in our operations (subject to confidentiality agreements)
- With your consent or at your direction
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including FDA record-keeping requirements), resolve disputes, and enforce our agreements.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Island Testing & Technical Services LLC
Stony Brook, NY
Email: info@ittslabs.com
Phone: (631) 364-9009